Blog
Field notes from thousands of AI-run conversations. Collections, compliance, and the future of voice.
Why RPC is stuck around 26%, what thousands of calls taught us, and how voice AI plus smart workflows can lift contact rates without burning out your collectors
17 articles
Debt Collection
In debt collection, speed matters, but compliance matters more. Handle times cannot simply be shortened at the cost of following the law. Every second and every word must meet the strict standards set by the Consumer Financial Protection Bureau (CFPB).
Debt Collection
Automate your PTP follow-up with Voice AI: capture commitments, reduce missed payments and streamline collections in one conversational call.
Debt Collection
Learn to set up AI voice agents for debt collection: connect to your SIP trunk, design prompts, ensure compliance, and track campaign results.
AI & Technology
For contact center operations leaders, this legislation could reshape compliance, hiring, and technology strategies. Let’s break down 10 things you need to know about this Act and how it could affect the future of contact centers in the U.S.
AI & Technology
Voice AI doesn’t just answer calls. It closes loops, captures outcomes, and helps ensure you stay compliant.
AI & Technology
Today's most efficient teams combine human intuition with AI precision and support, not one over the other. It’s not man versus machine. It must be humans with machines, by design.
Debt Collection
In the rapidly evolving world of Buy Now, Pay Later (BNPL), collections have emerged as a critical focal point. As the industry matures, balancing growth with increasing regulatory pressure and rising default rates, the need for smarter, scalable, and collections strategies is no longer optional.
Debt Collection
In the Buy Here Pay Here (BHPH) auto finance space, collections are both an art and a daily grind.
AI & Technology
Voice AI is evolving fast. At Vodex, we’ve seen firsthand how it’s transforming how businesses communicate.
Debt Collection
Explore the top AI debt collection software trends of 2025, including AI voice agents, predictive analytics, and cloud-based automation for improved recovery rates and compliance.
AI & Technology
GibberLink Mode is an AI-generated secret language that allows AI agents to communicate in a way humans can't understand. Discover how it works, its implications for privacy and security, and what it means for the future of AI communication.
Debt Collection
Debt collection agencies must cut costs while maintaining high recovery rates. Explore strategies to tackle rising labor costs, stricter regulations, and lower RPC rates effectively.
Debt Collection
Discover how AI and smarter communication strategies can enhance engagement, ensure compliance, and improve digital debt collection outcomes.
Debt Collection
Debt collection is at a turning point. Once characterized by inefficiency, strained relationships, and compliance challenges, the landscape is now being redefined by innovation.
Debt Collection
Ethical debt collection requires FDCPA compliance to avoid penalties, build trust, and protect your reputation. Learn how to collect payments professionally and legally.
AI & Technology
Imagine a customer service center where long hold times, repetitive calls, and inconsistent responses are relics of the past. Where every customer query is addressed instantly, 24/7, with accuracy and empathy. This is happening now with AI voice agents.
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Join the enterprises already using Vodex to turn reminders, collections and follow-ups into recovered revenue.
