Plug in via API
Connect Vodex to your collections platform through APIs and webhooks, or start a pilot with a simple CSV upload.
Use Case
Add compliant, API-first Voice
AI into your debt collection software
Run payment reminders, capture promises-to-pay, and write outcomes back to your collections platform. With pilot-ready and API-first integration.
How it works
How the integration works
Vodex is the voice layer for receivables platforms: plug in via API, start campaigns quickly, and keep everything audit-ready.
Configure flows
Set scripts, disclosures, intents, routing rules, and pacing so every call follows your business logic.
Launch campaigns
Run payment reminders, promise-to-pay capture, and right-party contact campaigns from your existing account data.
Sync outcomes back
Call outcomes and transcripts are written back to your platform via API, webhook, or downloadable CSV. Everything stays audit-ready.
Running a collections operation? See Vodex for Debt Collection
The gap
Why add a voice layer
Collection platforms can manage accounts, track payments, and run workflows, but they can't hold a conversation.
Why Voice AI
The conversation your platform can't have
Your software already knows which accounts to call and when. Voice AI makes the call itself.
- Faster right-party contacts
- Fewer manual dials
- Cleaner audit trails
Why Vodex
A voice layer without the rebuild
Vodex adds a Voice AI layer to your platform instantly; no rebuilds required.
- Instant integration
- No rebuilds
- Multi-channel consistency
Platform
Key capabilities
Everything a receivables platform needs to run compliant voice campaigns, from first dial to final report.
Debt Collection Firms
Effectively capture promise-to-pays with timely and compliant payment reminder calls.
Lending & Financial Services
Make timely and compliant reminders to capture intent or allow borrowers to negotiate payment terms.
Utilities & Telecom
Reduce missed payments with timely reminders and meaningful capturing of promise-to-pays, with a smooth experience for your customers.
Running a collections operation? See Vodex for Debt Collection
Workflows
Four core workflows
The Tier-1 conversations that make up most of a collections floor's day, ready to run from your platform.
Payment Reminders
Automated reminder calls before and after due dates, with every outcome logged back to your platform.
Promise to Pay Capture
Capture PTP commitments with the required disclosures, then schedule follow-ups automatically.
Right Party Contact
Verify identity before any account discussion so every conversation stays compliant.
Dispute Triage
Log disputes, tag the account, and route complex cases to your human agents.
Want the collections team view? See how agencies and lenders use Vodex
Impact
Impact on both sides of the platform
Results banks, collection agencies, lenders, and the software providers who serve them are experiencing.
For banks, agencies & lenders
40%+
Faster recovery on overdue accounts
95%
Automation in outbound and inbound calls
30%+
Reduction in missed follow-ups
For software providers
3–5×
Stickier adoption
25%
Uplift in retention
40%
Increase in ARPU
Running a collections operation? See Vodex for Debt Collection
Compliance
Compliance controls, built in
Every campaign runs inside guardrails your compliance team can inspect, lock, and audit.
Script locking & audit trailsConsent capture before every callTCPA, FDCPA & Reg F guardrailsEncrypted recordings & transcriptsSOC 2 and ISO 27001 controls
Running a collections operation? See Vodex for Debt Collection
Frequently asked questions
Yes. Vodex connects via APIs/webhooks or simple CSV uploads for pilots and can write call outcomes back to your CRM. If your platform already uses a dialer/SIP trunk Vodex can sit on that channel; if not, we can run campaigns from Vodex and sync results into your system.
Yes, when flows enforce the same rules as human collectors (disclosures, consent/DNC handling, correct calling windows, and audit logs). Properly configured Voice AI often improves compliance consistency because it never skips required language and creates timestamped transcripts.
A CSV pilot can run in 1–3 weeks. A standard API + dialer integration typically takes 4–8 weeks depending on telephony setup, CRM mapping, and compliance checks. Pilots are recommended to validate outcomes before full rollout.
No. Voice AI handles high-volume, repetitive Tier-1 work (reminders, verification, basic negotiations). Humans keep responsibility for hardship cases, disputes, and complex negotiations; calls can be warm-transferred with full context.
Calls and data are encrypted in transit and at rest, access-controlled, and logged. Vodex can provide compliance documentation and audit artifacts on request to support vendor reviews and regulatory needs.
You need an outbound voice channel (dialer, SIP trunk, or telephony partner). Vodex works with your existing telephony or can route calls from our platform through partner carriers — the important part is an enabled calling channel.
Yes, with caveats. Common approaches: transfer to a PCI-compliant IVR, send a secure payment link via SMS, or warm-handoff to an agent for assisted payment. Full in-call card collection requires PCI controls and approved payment partners.
Track PTP capture rate, PTP→ payment conversion, connect/RPC rate, average handle time (AHT), cost-per-contact, and escalation rate. Run a control vs test cohort so you can credibly measure lift before scaling.
Outcomes (PTP date/amount, paid, dispute, disposition) and transcripts are delivered via API/webhook or downloadable CSV. You control field mapping so CRM records update in near real-time and remain audit-ready.
Yes. You can configure intents, routing rules, escalation paths, workflows, and logic to mirror your exact collections process. Vodex maps to your existing rules so AI acts as a seamless voice layer on top of your system.
Everything you need to know about putting GenAI voice agents to work. Can’t find an answer? Talk to our team.
Do you have more questions?
Talk to our team about putting GenAI voice agents to work for your collections pipeline.
Talk to Sales
Enterprise-grade security & compliance
Built for enterprises
Exceptional performance, scalability, and dedicated support. Deploy compliant AI agents that accelerate recovery while cutting cost-per-contact.
SOC 2 Type II · ISO 27001 · 24/7 support
Ready to supercharge
your engagement?
Join the enterprises already using Vodex to turn reminders, collections and follow-ups into recovered revenue.
